Q. WHY THERE IS A CUSTOMER RANKING IN PERFECT SPORTS ONLINE? WHAT'S THE ADVANTAGE OF THE HIGHER RANKING?
Product price will be shown differently on each stage of rank.
However, there is no special treatment regarding your stage / rank. All beloved customer will be served similarly by our friendly and experienced customer service.
Customer Rank: Default -> PS Member -> PS Silver Friend -> PS VIP | PS Gold (Coach) | PS Platinum (Dealer)
Q. HOW TO "LEVEL UP" MY RANKING IN PERFECT SPORTS ONLINE?
The ranking depends on your "Number of Purchase" or "Reward Points" collected in your account. Once you have met the requirements, don't hesitate to drop us a message to boost up the progress on your ranking.
To Coach and Dealer, kindly send us your name, shop name (if applicable), Perfect Sports Online account ID (email) and detail with supporting documents.
Q. HOW TO PURCHASE MY ORDER ON THE SITE?
To order your purchase
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log your account using your Username and Password. If you don't have an account created yet, you need to register an account payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next, you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. WHAT ARE THE PAYMENT METHODS AVAILABLE?
Perfectsports.com.my offers various of Payment Methods as shown below
1. Credit Card
Via (Visa or Mastercard / American Express / Funds)
Via (Visa or Mastercard / Internet Banking <<OR>> Via Boost (QR Scan)
2. Invoice / Cheque / Offline Bank Transfer
Bank Account 5145 6110 5335 Swift Code
Account Name Perfect Sports Sdn Bhd
After you made the payment, please send us the
Banking Reference No
Your Order No
You may scan and email us the above info to Email Address firstname.lastname@example.org <<OR>> email@example.com
Note: Your purchased products will not be delivered until we have this confirmation.
Q. HOW TO CHANGE MY ACCOUNT PERSONAL INFORMATION AND SHIPPING ADDRESS?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I FORGOT MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIEVE IT?
Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. MAY I CANCEL AN EXISTING ORDER?
Yes, only if the order is still pending status.
- Please send an email to our customer service email at firstname.lastname@example.org with the message title “Request to cancel order” or click this icon in order to inform us about the cancellation order.
- Orders or shipped will not be cancelled.
Q. WHAT IS THE PRODUCT'S TRANSACTION CURRENCY?
All products transaction will be done in MYR (Malaysia Ringgit).
Q. HOW LONG DOES THE DELIVERY USUALLY TAKE?
Delivery usually will take about 3 to 5 working days.
Q. DOES PRODUCT PROVIDES WARRANTY? WHAT IF IT BREAKS/LOST DURING TRANSIT?
Kindly refer to our "Return and Refund Policy" page. Perfect Sports is not responsible for any damages/lost for the package while in transit.
Q. HOW TO CLAIM DEFECTIVE PRODUCTS (WARRANTY CLAIMS)?
Kindly refer to our "Return and Refund Policy" page.
Q. I STILL HAVE DOUBTS!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.